Contact Us

Need help with a Medspex product or order? Our customer-service team is available to assist with product information, order status, shipping, returns, exchanges, prescription requirements, and website questions.

Customer Care

(800) 251-0214

info@outstandingeyewear.com

Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays

Messages received outside regular business hours will be reviewed on the next business day.

Mailing and Return Address

Medspex
601 Jim Moran Blvd., Deerfield Beach, FL 33442

Before mailing a return or exchange, review the Returns & Exchanges Policy and include the requested order information. Products must be packed securely in a suitable box. Do not send a return to a different address shown by a carrier or third-party marketplace unless customer service specifically instructs you to do so.

Information to Include

To help us locate your order and respond efficiently, include:

  • Full name
  • Email address used for the order
  • Order number, if applicable
  • Product name, model, color, and lens power, if applicable
  • A clear description of the question or issue
  • Photographs of the product, packaging, or shipping label when reporting damage, defects, or an incorrect item

Prescription and Custom-Lens Questions

For prescription or custom-lens orders, provide only the information requested to complete or review the order. Do not send Social Security numbers, insurance account credentials, full payment-card numbers, or unrelated medical records through the contact form or standard email.

Store Visits

For in-person service at our Deerfield Beach location, call (800) 251-0214 before visiting if you need a specific product, same-day lens service, prescription assistance, or confirmation that a team member is available.
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Important

For a medical emergency or urgent health concern, contact a qualified healthcare provider or emergency service. Customer Care cannot diagnose medical conditions or provide emergency medical advice.