Privacy Policy

Effective Date: June 17, 2026

This Privacy Policy explains how Outstanding Eyewear, Inc., operating Medspex (collectively, “Medspex,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal information when you visit the Medspex website, create an account, place an order, communicate with us, visit our location, or otherwise interact with us.

This Policy does not apply to independently operated third-party websites, platforms, or services. Their privacy practices are governed by their own policies.

1. Personal Information We Collect

The information we collect depends on how you interact with us and may include:

• Identifiers and contact information, such as name, email address, telephone number, account username, billing address, shipping address, and IP address.
• Order and commercial information, such as products viewed or purchased, order history, returns, exchanges, warranty requests, promotions used, customer-service records, and purchasing preferences.
• Payment and transaction information, such as payment method, billing details, transaction status, and fraud-screening results. Payment-card information is generally collected and processed by payment service providers.
• Prescription and optical information, when you request prescription or custom-lens services, such as eyeglass prescription, pupillary distance, segment height, lens selections, measurements, prescribing-provider details shown on a submitted prescription, and related communications.
• Internet and device information, such as browser type, operating system, device identifiers, referring pages, pages viewed, links clicked, approximate location derived from IP address, session activity, and cookie or similar technology data.
• Communications and content, such as emails, contact-form submissions, call notes, reviews, photographs, feedback, and records of interactions with customer service.
• Marketing preferences, such as email or text-message subscription status and communication choices.
• Inferences, such as likely product interests or preferences derived from shopping activity, where permitted by law.

2. Sources of Personal Information

We collect personal information directly from you; automatically from browsers, devices, cookies, and similar technologies; from service providers that support payments, fraud prevention, website hosting, analytics, advertising, shipping, and customer service; from social-media or marketplace platforms when you interact with us there; and from other parties when permitted by law.

3. How We Use Personal Information

We may use personal information to:

• Process payments, accept and fulfill orders, arrange shipping, provide tracking, and manage returns, exchanges, refunds, and warranty requests.
• Review prescription or custom-lens information, obtain needed clarification, produce requested lens services, and provide optical-order support.
• Create and manage accounts, wish lists, preferences, and order history.
• Respond to questions, provide customer service, communicate about orders, and maintain business records.
• Operate, secure, troubleshoot, personalize, and improve our websites, products, services, and customer experience.
• Measure website performance, understand shopping activity, conduct analytics, and prevent fraud, abuse, security incidents, and unlawful activity.
• Send marketing communications and display advertising where permitted by law and consistent with your choices.
• Comply with legal obligations, enforce agreements, establish or defend legal claims, respond to lawful requests, and protect customers, our business, and others.
• Carry out a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described in this Policy:

• E-commerce, hosting, cloud, and technology providers that operate or support our websites and business systems.
• Payment processors, financial institutions, fraud-prevention services, and transaction providers.
• Shipping carriers, fulfillment partners, laboratories, manufacturers, and vendors involved in completing an order or service request.
• Analytics, advertising, email, text-message, and customer-engagement providers, subject to applicable law and your choices.
• Professional advisers, insurers, auditors, accountants, and legal counsel.
• Government agencies, courts, law enforcement, regulators, or other parties when disclosure is required or permitted by law or reasonably necessary to protect rights, safety, or property.
• Affiliates, successors, or transaction parties in connection with a proposed or completed business transaction.
• Other parties at your direction or with your consent.

We do not sell personal information in exchange for money. Certain disclosures involving cookies, advertising identifiers, or analytics may be treated as a “sale,” “sharing,” or use for targeted advertising under some state privacy laws. Where those laws apply, you may have the right to opt out as described below.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to keep the website functioning, remember preferences and carts, support login and security, understand website usage, measure marketing, and provide or evaluate advertising.

You can manage cookies through available cookie-preference tools and browser settings. Blocking some cookies may affect website features. Where required by applicable law, we honor valid opt-out preference signals and provide choices concerning advertising or analytics cookies.

6. Email, Text Messages, and Advertising Choices

You may unsubscribe from promotional emails by using the unsubscribe link in the message. Text-message programs, if offered, include their own opt-out instructions. Opting out of marketing does not stop necessary transactional or service communications.

Browser and device settings may also allow you to limit certain tracking or advertising. Industry opt-out tools and platform-level advertising settings may apply to participating companies, but those tools are controlled by third parties.

7. Prescription and Sensitive Information

When you submit prescription or optical information, we use it to evaluate and fulfill the requested eyewear or lens service, communicate about the order, maintain required records, address returns or quality concerns, and comply with law. Do not submit medical information that is not necessary for the requested service.

Our retail website Privacy Policy is not a substitute for any separate notice that may apply to a regulated healthcare provider or covered healthcare service. The applicability of health-information laws depends on the particular service and relationship.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, customer service, accounting, tax, fraud prevention, warranty administration, dispute resolution, legal compliance, and enforcement of agreements. Retention periods vary based on the type of information, the nature of the relationship, and legal or operational requirements.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for using a strong, unique password and protecting account credentials.

10. Children’s Privacy

Our websites are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. A parent or guardian who believes a child has provided personal information may contact us to request review and deletion.

11. Your Privacy Choices and Rights

Depending on where you live and subject to legal exceptions, you may have rights to request access to personal information, correction of inaccurate information, deletion, a portable copy, information about categories of collection and disclosure, restriction or limitation of certain uses, and opt-out from sale, sharing, or targeted advertising. You may also have the right to appeal a denied request and to receive equal service without unlawful discrimination for exercising privacy rights.

To submit a privacy request, email info@outstandingeyewear.com with the subject line “Privacy Request,” use the Contact Us form, or write to 601 Jim Moran Blvd., Deerfield Beach, FL 33442. Describe the request and identify the website or brand involved. We may need to verify your identity and authority before completing the request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

To opt out of cookie-based sale, sharing, or targeted advertising where applicable, use the website’s cookie-preference or privacy-choice tool when available, send a Privacy Request, and enable a legally recognized browser-based opt-out preference signal. We will process requests as required by applicable law.

12. California Privacy Notice

This section applies to California residents to the extent the California Consumer Privacy Act, as amended, applies to our processing. During the preceding 12 months, we may have collected the categories listed below and used or disclosed them for the business and commercial purposes described in this Policy.

We do not use or disclose sensitive personal information for purposes that, under applicable California law, require a right to limit, except as needed to provide requested goods or services, maintain security, prevent fraud, or as otherwise permitted by law. We do not knowingly sell or share the personal information of consumers under 16.

California residents may request access, correction, deletion, and information about collection and disclosure, and may opt out of sale or sharing where applicable. We will not unlawfully discriminate against a consumer for exercising these rights.

13. Other U.S. State Privacy Rights

Residents of certain states may have additional privacy rights, including rights relating to targeted advertising, sale, profiling, sensitive data, and appeals. We process requests in accordance with the law that applies to the requester and our business. A request may be denied or limited when an exception applies, and we will provide an explanation or appeal instructions when required.

14. International Visitors

Our business and systems are based in the United States. If you access the website from another country, personal information may be transferred to and processed in the United States or other locations where our service providers operate. Those locations may have different data-protection laws than your country.

15. Third-Party Links and Services

Links, embedded tools, payment options, social-media features, and other third-party services are governed by the privacy practices of the applicable third party. Review those policies before providing information.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The updated version will be posted with a revised effective date. When required, we will provide additional notice or obtain consent before applying material changes.

17. Contact Us

Questions or requests concerning this Privacy Policy may be sent to Medspex Privacy Support, care of Outstanding Eyewear, Inc., at info@outstandingeyewear.com, (800) 251-0214, or 601 Jim Moran Blvd., Deerfield Beach, FL 33442.