Effective Date: June 17, 2026
These Terms and Conditions ("Terms") govern your access to and use of the Medspex website, related services, and purchases. Medspex is operated by Outstanding Eyewear, Inc.. By visiting the website, creating an account, submitting information, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the website.
1. Eligibility and Acceptable Use
You must be able to enter into a legally binding agreement to use the website or place an order. If you use the website on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.
You may use the website only for lawful personal or business purposes. You may not interfere with website operation, attempt unauthorized access, introduce malicious code, scrape or copy content through automated means without permission, impersonate another person, submit false information, or use the website in a way that violates applicable law or the rights of others.
2. Product Information and Availability
We make reasonable efforts to present accurate product descriptions, measurements, images, colors, materials, lens information, pricing, and availability. Screen settings, lighting, manufacturing variations, and photography may cause actual colors or details to differ. Measurements are approximate unless expressly stated otherwise.
Products, colors, powers, quantities, promotions, and prices may change without notice. We may limit quantities, discontinue products, correct errors, substitute packaging, or cancel an order when an item is unavailable or information is inaccurate. If we cancel a paid order or item, we will issue the applicable refund to the original payment method.
3. Eyewear, Safety, and Health Information
Product descriptions and customer-service communications are for general informational purposes and are not medical advice. Specialty tints, blue-light-filtering lenses, reading glasses, fit-over products, comfort products, and similar items may affect individuals differently. Unless a product is expressly identified as a regulated medical device or as meeting a specified safety standard, it should not be treated as one.
Only eyewear expressly described as compliant with a specific occupational, impact, or safety standard should be used where that standard is required. Tinted lenses may alter color perception or visibility and may not be suitable for driving, operating equipment, or low-light use. Consult a qualified eye-care or healthcare professional regarding symptoms, diagnosis, treatment, lens suitability, or medical concerns.
4. Prescription and Custom-Lens Orders
Prescription and custom-lens orders require complete and accurate information, which may include a valid prescription, pupillary distance, segment height, frame selection, lens type, tint, coating, and other measurements. You are responsible for reviewing all information before submitting an order.
We may request clarification, verification, or a replacement copy of a prescription. We may decline or pause orders containing incomplete, illegible, expired, inconsistent, or otherwise unverifiable information. Production and delivery estimates begin only after all required information and payment have been received and the order is approved for production.
Custom prescription lenses, custom powers, custom tints, cut-to-order lenses, and other personalized goods are made to customer specifications. Except where the product is defective, damaged on arrival, or made incorrectly by us, custom lens charges and personalized-product charges are non-refundable once production has begun. Frame refunds, when available, remain subject to the applicable Returns & Exchanges Policy.
5. Orders, Acceptance, and Cancellation
An order confirmation acknowledges receipt of your order but does not guarantee acceptance. We may verify billing, shipping, prescription, fraud-prevention, inventory, or other information before accepting or fulfilling an order. We reserve the right to refuse, limit, or cancel any order, including orders that appear fraudulent, contain errors, violate these Terms, or involve unauthorized resale.
Cancellation requests are not guaranteed. Standard-product orders may enter fulfillment quickly, and custom orders may enter production shortly after submission. Once an order has shipped or custom production has begun, the order may be subject to the Returns & Exchanges Policy rather than cancellation.
6. Pricing, Payment, and Taxes
Prices are displayed in U.S. dollars unless otherwise stated. Applicable taxes, shipping charges, duties, fees, and other order costs are shown at checkout when available. You authorize us and our payment providers to charge the selected payment method for all amounts associated with your order.
We may correct pricing, promotion, or product-information errors before shipment. If a correction materially changes the amount due, we may contact you for approval or cancel and refund the affected item. Promotional codes cannot be redeemed for cash and may be subject to exclusions, expiration dates, quantity limits, or one-code-per-order restrictions.
7. Shipping and Delivery
Shipping and delivery dates are estimates, not guarantees. Carrier delays, weather, customs processing, address issues, holidays, product availability, prescription verification, and events outside our control may affect timing. Orders placed after a carrier or production cutoff may be processed on the next business day.
You are responsible for providing a complete and deliverable address. We are not responsible for delays, losses, or additional charges caused by an incorrect or incomplete address supplied by the customer. Title and risk of loss pass as permitted by applicable law and the selected carrier’s terms. Claims involving a missing, damaged, or misdelivered package must be reported promptly so that we can review tracking and carrier options.
International customers are responsible for applicable customs duties, import taxes, brokerage charges, and local restrictions unless checkout expressly states otherwise. International transit estimates do not include customs delays.
8. Returns, Exchanges, and Refunds
Eligible standard products may generally be returned within 30 days after delivery when they are new, unworn, undamaged, and in resalable condition with included accessories and packaging. Shipping charges are non-refundable unless required by law or the return results from our error.
Custom and personalized products, including custom lenses, are subject to the limitations described above and in the Returns & Exchanges Policy. Personal-hygiene products and other items identified as final sale are not returnable. Exchange processing charges may apply. The full Returns & Exchanges Policy controls if there is a conflict with this summary.
9. Product Inspection and Order Problems
Inspect your order promptly after delivery. Contact us as soon as reasonably possible if an item is missing, damaged, defective, materially different from what was ordered, or appears to have been made incorrectly. Keep the product, packaging, invoice, and shipping materials while the issue is reviewed. We may request photographs, measurements, prescription details, or return of the item.
10. Limited Product Warranties
Any warranty stated on a product page or accompanying documentation applies only according to its written terms. Unless expressly stated, normal wear, accidental damage, misuse, improper cleaning, alteration, unauthorized repair, lost products, changes in prescription, and damage caused by customer-supplied information are not covered. Legal rights that cannot be waived remain unaffected.
11. Accounts and Communications
You are responsible for maintaining the confidentiality of account credentials and for activity under your account. Notify us promptly if you suspect unauthorized access. We may suspend or close an account for suspected fraud, security risk, misuse, or violation of these Terms.
By providing contact information, you consent to receive transactional communications about orders, accounts, prescriptions, returns, and customer service. Marketing emails or text messages are sent only as permitted by law and the choices presented to you. You may unsubscribe from marketing messages, but you may still receive necessary transactional communications.
12. Reviews, Feedback, and User Content
If you submit a review, photograph, testimonial, question, suggestion, or other content, you represent that you have the right to submit it and that it is accurate, lawful, and does not infringe the rights of others. You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit for length or formatting, publish, and display that content in connection with our business, subject to our Privacy Policy and applicable law.
We may remove or decline content that is unlawful, misleading, abusive, confidential, promotional, unrelated, or otherwise inappropriate. We are not obligated to publish user content or treat suggestions as confidential.
13. Intellectual Property
The website and its text, photographs, graphics, logos, product presentation, software, layout, and other content are owned by or licensed to Outstanding Eyewear, Inc. and are protected by intellectual-property laws. No rights are transferred to you except the limited right to use the website for its intended purpose. You may not reproduce, modify, distribute, sell, or commercially exploit website content without prior written permission.
14. Third-Party Services and Links
The website may use or link to third-party payment processors, shipping carriers, social networks, analytics providers, advertising services, maps, financing services, or other websites. Third parties operate under their own terms and privacy policies. We are not responsible for third-party content, availability, security, or conduct.
15. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE WEBSITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
PRODUCT WARRANTIES, IF ANY, ARE LIMITED TO THOSE EXPRESSLY STATED IN WRITING. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU.
16. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Outstanding Eyewear, Inc., ITS AFFILIATES, AND THEIR OWNERS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL; OR DAMAGES ARISING FROM WEBSITE UNAVAILABILITY, THIRD-PARTY CONDUCT, PRODUCT MISUSE, OR RELIANCE ON GENERAL INFORMATION.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING FROM A PRODUCT OR ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE AFFECTED PRODUCT OR ORDER. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LEGALLY BE LIMITED, INCLUDING RIGHTS AVAILABLE UNDER APPLICABLE CONSUMER-PROTECTION LAW.
17. Indemnification
You agree to defend, indemnify, and hold harmless Outstanding Eyewear, Inc., its affiliates, and their personnel from third-party claims, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or submission of false or unauthorized information. This section does not apply where prohibited by law.
18. Events Outside Our Control
We are not responsible for delay or failure caused by events beyond our reasonable control, including carrier disruption, severe weather, natural disaster, labor dispute, supply interruption, customs action, governmental order, epidemic, telecommunications failure, cyberattack, or utility outage.
19. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise. Any legal action that is not subject to a different mandatory venue must be brought in a state or federal court located in Broward County, Florida, and the parties consent to that jurisdiction.
20. Severability, Waiver, and Assignment
If any provision is held unenforceable, the remaining provisions remain in effect and the invalid provision will be enforced to the greatest extent permitted. Failure to enforce a provision is not a waiver. You may not assign your rights under these Terms without our written consent; we may assign these Terms as part of a merger, reorganization, sale, or transfer of business assets.
21. Changes to These Terms
We may update these Terms from time to time. The revised Terms will be posted with a new effective date. Changes apply prospectively unless applicable law permits otherwise. Continued use of the website after the effective date constitutes acceptance of the revised Terms.
22. Contact Information
Questions about these Terms may be directed to Medspex Customer Care at info@outstandingeyewear.com, (800) 251-0214, or 601 Jim Moran Blvd., Deerfield Beach, FL 33442.
